HOW DO YOU HANDLE MISTAKES OF YOUR STAFF?

Above popular business management strategies like Six Sigma and Lean, the way mistakes is handled is an organization has been identified as one of the critical success factors of the organization. When staffs make mistakes, the way it is handled by the immediate boss, management of the organization and policies put in place will largely determines how creative the organization will grow to become.

In a theory advanced by Sutton R in 2001 (In Weird Rules for Creativity), mistakes can be handled in a number of distinct ways. Each of these dimensions has its resultant effect. The choice of an organization would depend on what culture/type of business environment it chooses to create.
The usual practices you will find in most organizations are:

(1) The rewarding of successes
(2) The punishment of failure

This traditional practice usually inhibits creativity.

Here are Sutton's considerations/alternatives which will encourage creativity and innovation.

(1) Reward Success
(2) Reward Failure
(3) Punish In-action.

If your organization desires Creativity and Innovation, it will be nice to pay attention to reviewing your MISTAKE HANDLING POLICY.

It may be the respite you & your organization have been longing for.

What do you think? How can this facilitate innovation/creativity in your organization mates?